Cancellation & Refund Policy

At Maharani Wardrobe, customer satisfaction is our top priority. We ensure every product is carefully checked and packed before dispatch. However, if you need to cancel an order or request a refund, please read our policy below.

1. Order Cancellation

Cancellation Before Dispatch

  • You can request cancellation within 12 hours of placing the order or before the product is shipped, whichever is earlier.

  • To cancel your order, contact us immediately at contact@maharaniwardrobe.Store with your Order ID.

Cancellation After Dispatch

  • Once an order is shipped, it cannot be cancelled.

  • You may still be eligible for return/refund after receiving the product (see Return & Refund section).

2. Return & Refund Policy

We offer returns only under specific conditions, since most products are made-to-order or require size-based customization.

Return Eligibility

You can request a return within 48 hours of delivery only if:

  • You received a damaged, defective, or wrong product.

  • You received a product with major sizing or quality issues that differ from the description.

Non-Returnable Items

For hygiene & customization reasons, the following items cannot be returned:

  • Altered/stitched products

  • Customized size orders

  • Sarees with fall/pico

  • Accessories

  • Clearance sale items

  • Products damaged due to customer handling

Return Conditions

To approve your return, ensure:

  • The item is unused, unwashed, and unworn.

  • Tags, labels, original packaging, and bill are intact.

  • You provide unboxing video proof (mandatory).

3. Refund Process

Refund Approval

Once your return is received and inspected, we will notify you whether your refund is approved.

Refund Modes

  • Prepaid Orders: Refund will be credited to your original payment method or store wallet, depending on your preference.

  • COD Orders: Refund will be issued to your bank account / UPI after return inspection.

Refund Time

  • Refunds are typically processed within 7–10 business days after approval.

  • Bank/UPI processing times may vary.

4. Exchange Policy

We offer exchange only for:

  • Wrong size delivered

  • Wrong product delivered

Exchange is processed based on stock availability. If the required size/product is unavailable, a refund or store credit will be issued.

5. Order Not Delivered / Lost Shipment

If your order is marked delivered but you haven’t received it:

  • Contact us within 24 hours of the delivery update.

  • We will raise a ticket with the courier partner.

  • Resolution may take 7–10 working days.

If the shipment is confirmed lost, a full refund will be issued.

6. Contact Us

For any order, cancellation, or refund queries, reach us at:

Maharani Wardrobe
Email: contact@maharaniwardrobe.Store
Customer Support Hours: 10 AM – 7 PM (Mon–Sat)